In todays competitive business environment, customer service is one way of differentiating your products and thereby creating a competitive advantage. The Info-Logic Sales Order Processing System has been designed with 'customer service' as the key objective. Not only are sales orders easily and accurately recorded into the system but order confirmation, picking slips and invoices can be immediately produced for efficient delivery and prompt billing. A number of Sales Order entry cycles are available to meet the demands of the different business environments.
Amongst the benefits to be realised from using the System are:
The ability to distribute efficiently and bill promptly will contribute to customer service levels. Prompt and accurate responses to customer queries is made possible by the comprehensive on-line order and customer enquiries.
Open orders and Backorders are maintained by the System and can be comprehensively reported on by Customer and Product to facilitate the distribution process.
Credit worthiness is checked by the System at the time that the sales order is entered. Delinquent orders are held for credit until they are released by a credit override. All credit overrides are reported on.
The System provides on-line access to up-to-date information on all Orders, Customer accounts, balances, transaction details etc.
Quotations can be produced by the system and later converted into sales orders and invoiced. A timely, professional accurate quotation goes a long way to enhancing the company,s image and securing the order.
THE INFO-LOGIC SALES ORDER PROCESSING SYSTEM
The Info-Logic Sales Order Processing System is aimed at processing sales orders as efficiently and practically as possible. Numerous enquiry functions are available from within the sales order entry cycle as well as the ability to immediately produce an invoice at any stage.
In addition to the facilities typical of a Sales Order Processing System, the full-function Info-Logic system provides a number of practical, but less common features:
MULTI-FACETED
Multi Entity - Sales Order Processing can be managed at any level in the structure and the ability exists to sell to Debtors from a different Entity from which the stock is supplied.
Multi Addresses - A separate address file exists so that each customer can have multiple delivery addresses from which to select for a particular order.
Multi Invoice Types - The default invoice type can be changed for a particular order for later classification of sales.
Multi Discounting Levels - Multiple levels of discounting are available for the entire order or per line item.
ORDER ENTRY CYCLE
Many organisations have unique requirements with respect to 'speed of entry' and 'information availability' during the Sales Order Entry Cycle. The System offers a combination of three operational alternatives.
Full-Cycle Entry - provides an additional full information screen regarding stock availability and outstanding orders. This method suites the environment where speed of order entry is not of prime importance, but rather access to accurate complete information whilst capturing the order.
Quick Cycle Entry - eliminates the information screen enabling the product and quantity to be repetitively entered. The full information screen is available on review if required. This method suites the environment where speed of entry is of prime importance.
Order-Pad Style - enables all the products and their availability to be viewed for easy selection into the sales order. This method suites the tele-sales environment where speed and stock availability information are of prime importance. The System permits the use of this method concurrently with both other methods of entry.
SELECTIVE ORDER OVERRIDES
The System defaults a number of values into the Sales Order which can be changed depending on the System setup
Delivery Address - the physical customer delivery address is defaulted, but can be changed by entering a different address code.
Product Description - the product description can be added to or overwritten.
Selling Price - the selling price as determined by the Product Masterfile or any applicable deal can be changed.
Cost Price - the cost price as determined by the Product Masterfile can be changed.
Transaction Type - the transaction type as determined by the default on the System control file can be overwritten.
Tax Code - the tax code as determined from the Customer Masterfile can be changed.
COMPREHENSIVE PRICING
In addition to the standard list price, the System offers a comprehensive automatic Pricing facility. The pricing is applicable to Individual Customers, Customer Groups, Individual Products and Product Groups. The Promotions are all date controlled and are managed by a Deal number. The following variations are applicable:
Promotion Types - Promotions types include :
Promotion Basis - the above promotion types can be based on the following
Comparison to Budget - the cost of each Promotion can be accumulated by Deal Number and compared to a Promotion budget.
Audit Trail - An automatic audit trail is produced for all changes to the pricing matrix.
PARAMETERS
System Generated Numbers - The system can optionally generate the order number as well as the invoice and picking slip numbers.
Debtor Validation - An additional debtor validation can be requested to ensure that the debtor is associated with the selling entity.
Product Entry Cycle - A choice of three entry cycles are available to best suite the environment.
Selling Price Override - The system computed selling price may be optionally changed.
Default Order Detail Status - The status of a detail line can default to that of a quotation or an order with the ability to override.
Units Cases or Both - Combinations of units cases or both can be sold, with the appropriate defaults available.
Invoice and Credit Notes - Default invoice and credit note types can be specified with the ability to override.
Reason Code - Debit and Credit reason codes can be made mandatory for input.
Multiple Warehouses - The same order can sell different lines from different warehouses if required. A picking slip per warehouse will be produced.
Price Check on Credit Request -The system can ensure that the price of a credit request is always less than or equal to the list price.
ADDITIONAL FUNCTIONALITY
Order Pre-Entry - A simplified form of order entry is available to allow the easy production of a quotation for non customers. At a later stage the new customer can be loaded and the quotation converted to a sales order.
Credit Checking - Special authorization is needed to release orders which have been held for credit worthiness reasons.
Bulk Picking - An aggregate picking facility exists whereby multiple sales orders can be combined on one picking slip .
Code and Alpha Searches - Customers and products can be easily searched for to facilitate entry and accuracy.
Order Suspension - When non standard conditions occur, orders can be automatically suspended for later management attention.
Forward and Back Orders - Forward and back order processing is automatically handled by the system.
Information Access - Many standard reports and inquiries are available in multiple combinations of customer, order, product, date and order status.